How can we help you?

Add the items to your basket, open the basket, and go to checkout. You will see the delivery charge and the total before you pay. Choose a payment method, check your delivery address and mobile number, accept the Terms, and place the order. You must be signed in to place an order.

Yes. You need to be signed in to place an order, so that we can keep your orders, your delivery details and your support history in one place. You can create an account in a minute with your e-mail or with Google. Anyone can browse and use the order tracking page without an account.

Sign in and open My account, then Orders & Tracking. You will see each step: placed, confirmed, shipped and delivered, with the time of each step. You can also use the order tracking page: enter your order number and the mobile number or e-mail you used at checkout.

You chose bank transfer or Raast, and we have not yet confirmed your payment. Please send exactly the total shown and write your order number as the payment reference. After we confirm it, the order goes to the seller. If we do not receive the payment within 3 days, the order may be cancelled. See the Cancellation Policy.

THE NEST is a marketplace, and one basket can hold items from several sellers. Each seller packs and sends its own parcel, so parcels can arrive on different days, and each seller has its own delivery charge. See the Shipping Policy.

Only before the seller has shipped the order, and only if the seller can still change it. Please support@tnt024.com or our Contact us page as soon as you can and give your order number.

When your order is on its way or has arrived, open it in Orders & Tracking and press I received this order. This also tells us that everything went well.

Yes. Open the old order in Orders & Tracking and press Order again. Available items are added to your basket. Items that are out of stock or no longer available are skipped, and we tell you which ones.

The methods shown at checkout. They may include cash on delivery, bank transfer and Raast ID, and they can change over time. Always use only the methods shown on the site.

You pay the exact total to the delivery person when you receive your parcel. Please keep the right amount ready. If you often refuse parcels or are not reachable, we may limit cash on delivery for your account.

1. Place your order and choose bank transfer or Raast.
2. Open the order in Orders & Tracking. The payment details and the exact amount are shown, with a copy button.
3. Send exactly that amount, and write your order number as the reference.
4. We confirm your payment, and the order is released to the seller.

Never send money to any account that is not shown on THE NEST.

We aim to send an approved refund within 7 working days. It goes to your bank account or Raast ID, or by another method we agree with you. Your bank may need extra time to show it. See the Returns & Refunds Policy.

You can apply a valid coupon at checkout. Loyalty points are rewards, not money. They expire 3 months after they are credited, they have no cash value, and some orders or products may not accept them. Points earned on a cancelled or refunded order are removed.

Please support@tnt024.com or our Contact us page with your order number and, for a bank transfer, a screenshot of the payment. We will check it and correct it, or refund the extra amount.

The delivery charge is shown before you pay. Each seller sets its own delivery terms: some charge a fixed fee or a fee by area or distance, and some offer free delivery above a certain order value. If your basket has several sellers, the charge is worked out for each seller.

The product page, checkout and order page show an estimated delivery time. It depends on the seller, the courier and your location, and it is an estimate, not a promise. Orders paid by bank transfer or Raast start after we confirm your payment.

Each seller chooses where it delivers. If a seller does not deliver to your address, you will see it at checkout. Some sellers also offer pickup.

First check the order page for the latest step. If it is much later than the estimate, support@tnt024.com or our Contact us page with your order number. We will ask the seller and the courier. If the parcel is lost, you can choose a replacement or a full refund.

Take clear photos and a short video of the parcel and of opening it, keep the packing, and report it within 7 days of delivery. Open the order in Orders & Tracking and press Refund or exchange. See the Returns & Refunds Policy.

The delivery person may call you or try again. If delivery fails because of a wrong address, a phone that is not answered, or a refused parcel, the order may be cancelled and a fair delivery cost may be kept. Please keep your address and phone number correct. See the Shipping Policy.

Yes, until the seller has shipped it. support@tnt024.com or our Contact us page with your order number, and we will stop the order and confirm the cancellation. Once an order is shipped it cannot be cancelled, but you can refuse it at the door or return it after delivery. See the Cancellation Policy.

1. Sign in, open Orders & Tracking, and open the order.
2. Press Refund or exchange, choose what you want, and describe the problem. Add photos.
3. We check it with the seller and tell you what to do next, for example how to send the item back.

Please report the problem within 7 days of delivery.

Only if the seller listing says that it accepts such returns. The item must be unused and in its original packing, and you usually pay for sending it back. A faulty, wrong, misdescribed or missing item can always be reported. See the Returns & Refunds Policy.

Fresh food, opened personal care and hygiene items, medicines (except a wrong or damaged one), goods made to your order, digital goods already delivered, and items that the listing marks as non-returnable for a lawful reason.

If the problem is the fault of the seller, such as a damaged, defective, wrong or misdescribed item, the seller pays. For a change-of-mind return that the seller accepts, you pay, unless the listing says otherwise.

Sign up with your e-mail or with Google, then complete your profile. If you want to sell, choose Sell / Open a Store on the first step.

Use Forgot password on the sign-in page. We send a reset link to your e-mail. If the e-mail does not arrive, check your spam folder, and then support@tnt024.com or our Contact us page.

Sign in and open My account. You can manage your saved addresses there. To change your name, e-mail or mobile number, or to ask us to correct your data, support@tnt024.com or our Contact us page.

support@tnt024.com or our Contact us page and choose "Legal notice or privacy request". We may need to check that it is you. We may keep some information, such as order and tax records, where the law requires. See our Privacy Policy.

We are testing the app to make sure it is fast and safe. It is coming soon. Until then, THE NEST works in your phone browser.

1. Sign up and choose Sell / Open a Store.
2. Set up your store, your categories and your delivery options.
3. Verify your identity with your CNIC, and choose a plan.
4. Accept the Seller Agreement.

Your account is then reviewed, which usually takes 1 to 2 business days.

Yes. Individuals and small businesses without a registration can sell on THE NEST. You must still hold any licence or permission that the law requires for what you sell, and you are responsible for your own taxes. A registered business can add its documents. We may ask any seller for proof at any time. See the Seller Agreement.

Sellers pay the plan fees and commission shown on the Seller Pricing and Fees page and in the seller account. Commission is calculated on the price of the goods after discounts. Delivery fees are not commissioned.

For orders paid by bank transfer or Raast, the payout is made after the order is delivered and the return and dispute period has ended, as shown in the seller account. For cash on delivery, the seller keeps the cash and owes the commission. See sections 7 to 9 of the Seller Agreement.

Open your seller dashboard and go to Manage Orders. Accept the order, ship it and give tracking details, and mark it as delivered when it has arrived. Always set the true status. If you cannot fulfil an order, report it to us. Sellers cannot cancel or refund an order themselves.

Pay only through the methods shown on THE NEST. We never ask for your password or one-time codes, and we never ask you to pay to a personal account outside the site. Do not share your login. If someone asks you for these things, support@tnt024.com or our Contact us page straight away.

Use support@tnt024.com or our Contact us page and choose "Report a listing, seller or user". Send the link to the listing or store and tell us what is wrong. For a complaint that a listing infringes your rights, see section 12 of the Terms & Conditions.

We use your information to run the marketplace, deliver your orders and keep the site safe. We do not sell your personal data. Read the full details in our Privacy Policy and Cookie Policy.

Only the seller and the delivery people who need them to deliver your order. They are not shown publicly. The public order tracking page never shows your address or prices.