THE NEST Return & Refund Policy

Platform: tnt024.com
Effective Date: [Insert Date of Policy Publication]

This policy outlines the minimum return and refund procedures for products purchased through **THE NEST**. This policy complies with the **Consumer Protection Act** and **Sale of Goods Act 1930** of Pakistan, setting the baseline standard for all transactions.

🔔 **IMPORTANT:** Kindly check the individual Seller's (Vendor's) specific return conditions or policies detailed on the product page. While all Sellers must meet our minimum platform standards, they may offer extended return windows or specific conditions for their products.

1. Core Return Eligibility and Timeframe (Platform Minimum)

All returns must be initiated by the Buyer within **14 Calendar Days** from the date of delivery.

To be eligible, the item must be:

2. Return Scenarios & Legal Compliance

The party responsible for the return shipping cost is determined by the reason for the return:

Scenario Return Reason (Condition/Warranty) Shipping Cost Covered By Legal Basis
**Seller Fault** Item is **Defective, Damaged, or Incorrect** (Misdescribed, Wrong Item/Size). **Seller / THE NEST** (Prepaid label provided). Required by Pakistan Consumer Law.
**Buyer Fault** Change of Mind, Wrong Item ordered by Buyer (non-seller related reasons). **Buyer** (Buyer is responsible for traceable shipping). Discretionary return, subject to Seller approval.

3. Step-by-Step Return Process

  1. **Initiate Request:** Log in to your THE NEST account and select "Request Return."
  2. **Seller Review:** The Seller has **3 business days** to approve or reject the request.
  3. **Shipping:** Follow the instructions provided, using a trackable service.
  4. **Inspection & Refund:** The Seller inspects the item, and the refund is processed by THE NEST within **3-5 business days** of Seller approval.

4. Dispute Resolution (THE NEST Mediation)

If the Buyer and Seller cannot agree, the issue must be escalated to **THE NEST Customer Support**.

THE NEST will review all evidence and make a **final, binding decision**.